This is what happens when you spoil your kids, haha.

I have mixed feelings on Jobs but I'll side with him on this one. He's basically saying "suck it up" and she's saying "wah I don't wanna, you're MEAN."

She will never be a CEO, but if hypothetically she became one, I suppose she'd never get anything done because all she'd be doing is helping college students with their papers.

Meh.

If Steve Jobs wants to be unprofessional, that's up to him.  It's probably not going to change anyone's mind about him.  Since no one is wondering, my personal thought is that Jobs is a brilliantly innovative asshole.

Some days, I think that's what Brad is shooting for as well.

If Jobs had to reply, all he needed to say was "I'm sorry, but the Media Relations Department responds to requests from accredited members of the media only."

Actually, THAT would have been inexcusably arrogant. Treating the student like everybody else was a much more democratic reaction.

Incidentally, I just passed a micro-electronics exam and I didn't do too well (not that I studied hard, I am doing the course in the evening after work). And Steve Jobs totally didn't help me getting a better grade.

In contrast to the journalism student, I am a real Apple customer and have been for over ten years. I currently own a 2009 Mac Pro (two CPUs), a 2006 iMac, and a 2007 MacBook as well as an iPhone 3GS and subscriptions to the Apple Developer Tools for both iPhone and Mac OS.

But it wouldn't occur to me that therefor (or for any other reason) Apple had a responsibility to help me get better grades, even in a field related to their products (the course is about embedded systems because I am interested in mobile phone programming).

 - maybe he would have treated her differently if she was using an iPhone instead of a Blackberry. 

This chick should drop Journalism, anyway.  She had the attention of Jobs, yet she used her opportunity to get in a little fit over the PR department instead of trying to get a statement from him.  How foolish is that?

How about people start using courtesy when talking to people when they want a favorable response instead of being a jerk?  I'd respond the same way he did, and I'm not even a CEO. 

Mistake #1: Jobs responded to her

Mistake #2: Jobs was honest with her.

There are hundreds of millions of Apple customers.  Jobs Need not and SHOULD not get involved with them as his job responsibilities are much greater.  Once he answered her the first time (instead of bouncing the message to an underling), he was trapped.

That was her biggest CAREER mistake!