Brad Wardell's views about technology, politics, religion, world affairs, and all sorts of politically incorrect topics.
My review and experience with it
Published on May 1, 2005 By Draginol In Home Improvement

If you decide you want to finish your basement there are lots of options to consider.  Do you do it yourself? Do you contract it out? Maybe do a little in between? For me and my wife, we just aren't handy enough to try to finish a basement on our own.  So we decided we'd contract the whole thing out.

Once you decide you're going to contract it out, then it's a matter of deciding what direction to take with it. Do you go with drywall? The problem with drywall is that it takes months to put in (how long do you want contractors going in and out of your house?).  It makes a lot of mess (expects months if not years of drywall dust to be floating around your house), it's susceptible to damage from a wide range of sources (water, normal wear and tear due to it being in a basement).  So we wanted our basement finished but drywall had a lot of negatives to it.

That's when we heard about the Owens Corning Basement System.  After intense negotiations, we had it done.  And below you can read about our experiences during the sales process, installation, and after effects.  I hope you find it useful.

The Owens Corning Basement System has been in place now for our basement for about a month now so I've had time to get used to it.

The project went pretty smoothly except for a few hiccups that I'll talk about here. So what's the verdict? Here are the things I really liked about it:

  1. It's fast. In 2 weeks it's all done.
  2. It's clean. No dry wall dust all over.
  3. It's durable. It's virtually impossible to damage. Basements, unlike the rest of the house, are more prone to dings since that's where most people store things too.
  4. It's virtually sound proof. This was an unexpected benefit. But the kids can go and play down there without having to hear music, TV, yelling throughout the house.
  5. It looks pretty nice still (but not as nice as dry wall in my opinion).
  6. It is nice to know that in 20 years it'll look the same as today. Dry wall in basements tend to not look so good. At best you'll have to repaint larger areas. With this, you don't have to.

The big thing for us though was the speed of it. My first basement was done with dry wall and I have no regrets about that. It was nicely done. But it took months to do and over a year for the house to stop having more dust in it than before. The dry wall dust simply gets everywhere.

If you're as unhandy as me, then you likely want contractors to do pretty much all the building. It can be uncomfortable having strangers in your house for months. In contrast, the Owens Corning Basement System was installed in our roughly 1100 to 1200 square foot area in about 2 weeks (closer to 10 days).

In short, I was willing to pay a premium to not have to deal with a summer of construction. The fact that it looks nice and can't be damaged easily was a real bonus. My 3 year old already put that to the test by taking a permanent marker to one of the walls. In a few minutes we were able to wipe it off with some bleach and you can't even tell where it was. Contrast that to having to repaint that area with a dry wall basement. Not to mention all the nicks and gouges that would be there due to moving stuff down there.

That said, here are things that I ran into that I didn't like that you should be aware of:

I really didn't like the sales strategy of their sales people. High pressure combined with little specifics created a lot of headaches during the project.

First off, people who can afford to pay a premium for their basement being done aren't fools. Even so, they used the same tactic on us as they would on some gullible yokel. No offense, but the reason we can afford this stuff is because we have some financial savvy. So don't march into our houses with magazines showing that the "Average" basement costs over $50 per square foot to finish. Because that's nonsense and does more to harm your sale than anything else. Sure, if you're going to have bathrooms and kitchens and tiled areas and wet bars and such it will cost more, but the Owens Corning System doesn't take care of any of that. They just do the "walls", drop down ceiling, electrical, and a few other things. They're not going to build you a bar or tile your floor for you (unless you make a special deal with them). Just for reference, a typical basement done with dry wall with nothing too fancy done shouldn't cost much more than $20 per square foot. Our last dry wall basement cost around $17 per square foot.

The price you should try to get with the Owens Corning Basement System is somewhere between $25 and $35 per square foot. They may balk at $25 but $35 they should certainly take. I paid about $28 per square foot. $30 per square foot would be good. Anything much higher and you're paying too much. Which is why they do the high pressure tactic to get you to sign right there.  To the sales guy's horror, I made him sit there while I had my laptop doing net searches on how much other people have paid. By the way, be aware that most states do have a law that allow you to back out of contracts within 72 hours. So if they did manage to get you to commit for $55 per square foot or something you aren't up the creek.

The second thing I didn't care for was the amount of vagueness to the agreement. Because of the high pressure sales tactics, the sales guy didn't write down a lot of our specific needs on his "agreement" (which was literally just a 1 page form he hand wrote notes on which I was pretty unhappy about). For instance, we said we wanted padded carpet so he suggested Home Depot. Which we did. But they didn't cut the doors so that they would fit on padded carpet so when we put in the carpeting, we had to take off the doors. It took us 3 weeks to get them to make good on this. They argued it wasn't their responsibility to fix the doors. Nonsense. We told them up front that we were going to get padded carpet. For us to fix would have meant bringing in another contractor. They agreed to fix it only after I made it clear that I would ensure that my experiences with the Owens Corning Basement System would show up high on google. It took the guy 30 minutes to fix it once he dropped by. So they made good but it did mar an otherwise fairly seamless experience.

So make sure that you are clear (and document) exactly what they do and what they expect you to do. The Owens Corning contractors don't tend to do as much as regular full service basement contractors. They weren't planning on putting in our phone and cable lines for example but luckily that was written into that agreement.

Thirdly, the only negative I've run into since putting it in is that it is, contrary to what they said, not that easy to hang things up on the walls. Since they're not drywall, you can't just put in a nail and put stuff up. You have to use special clipper thingies. These work nice on light things. But they didn't give us any samples or directions or order forms to get things for putting up heavier items (like a big white board for example). This has been a source of some ire since it's turning out not easy to find these "mending plates" in low quantities. Office Max and Staples don't seem to have them. None of the hardware stores we've looked at have them. I've looked on the net and I can buy them in quantity (like 1000 at a time) but I only need like 5. My suggestion is to insist that they provide you with 100 of the t-pins (small stuff) and 100 mending plates (big stuff) as part of the agreement.

Fourthly, this gets back to the "customers are suckers" sales pitch. The sales guy and his materials really went hard on the mold scare tactic. Mold is definitely something not to blow off. But it should not be your motivating factor to spend a third again as much on a basement. Would you pay $15000 more on your house for a "lightning strike resistant" design? The kinds of houses most people who would put this stuff in are usually newer and on the premium side. The basements, in short, don't get wet very easily. That isn't to say they shouldn't mention mold, but it should be more of a "bonus" feature rather than as the principle selling point.

Now that it's all done, I'm pretty happy with it. I like knowing that I won't have to mess around with painting or touching up the basement in a few years. I do wish it was easier to modify with other things. For instance, I can't just build out a bar from it. But that is no biggie really. The basement does what it was supposed to do. And even better, since I want to have a theatre down there eventually, it's got incredible acoustics. If you have the money and are more interested in having your basement be finished quickly and cleanly rather than having some incredible basement palace created, this is something you should seriously consider.

Completion date: September 2003.

Update: September 2005: I have created a second article for people who want to share their experiences (good and bad) with the Owens Corning Basement System. GO HERE to discuss.

update: 10/2003 - still pretty happy with the basement. thanks for all your emails. if you have any questions, ask them in the comments area or you can email me at bwardell@stardock.com.

update: 5/1/2005 - still happy with how it's turned out. I get a  lot of email on this stuff from people, I don't usually get to answer it. But I will say that we are happy with it still. It absorbs sound. But I maintain that the main reason to get it is that you want to save time. If you don't mind having people working on your basement for 6 to 10 weeks and the drywall dust and other dirt that is inevitable with dry-wall then get the dry-wall.  But for me, having it all over in a week or so was the key and no mess afterwards.


Comments (Page 4)
on Jan 14, 2004
I very much enjoy reading all the comments on the OC system and the rather varying opinions of all. I am very familiar with both the OC system and the Erie system that has been mentioned since 1999. First let me address the price issue and the difference that seems to come up. There were statements made that doing more lowers the sq st price. this is both true and untrue. What can make the same job of approximately 600 sq ft different in sq ft price is if you split up rooms and have a dividing wall between the two your cost will go up approximately 20% because you have added two walls that need to be finished(the inside and outside of dividing wall). You will always realize the lowest sq ft price by doing an open room and the fact is the size of the room doesn't matter...at all. Someone talked about ceiling tiles being exclusive and the fact is you can buy ceiling tiles with the same perfomance at many major retail outlets, and even get better ones..at a cost. For some of you the other company Erie has a product that is very siilar and has none of the peices that seperate the panels. It also ofers multiple colors of fabric, and has all the same perfomance characteristics as OC. Price is probably going to be about the same though..so no big price breaks.

As for Kenneth the insurance adjuster...the product is neither fireproof, mold proof, or moisture proof. Drywall in fact has the same fire rating as the OC product...Class A or Class I depending how they print it. Has to be so for a building product used in residential construction. It is the paint that burns. It is not mold proof..if you look closely at your paperwork you will see small print that states that it cannot stop the growth of mold under certain conditions nor does it claim to stop mold growth. It is not moisture proof...since neither OC or Erie will install in a wet basement..why because it doesn't stop moisture form coming in. I think the corrcect term that should be used is resistant...fire, mold, and moisture resistant! Oh and the sound proof thing...well sorry to burst your bubble but for a premium there are other insulations that can be put behind drywall that can give the same sound proof qualities as the OC or Erie systems. Actually sounds like Kenneth may actually work for a OC franchise with the terminology he is using. It's ok Ken you can admit it...your insurance and mold claim info is right out of the pitch they teach all of you!

AS far as the sales tactics being employed by these companies and franchises...well I have been in direct sales for over 15 years with several different companies, using the same type of sales approach. I agree that some sales people canbe a bore and very high pressure. However thatis their livelihood and they are only doing what they have been taught. What you and I as consumers should really make sure we get from a prospective company doing work is pretty simple. Do i like the company..do your research before they come to your home..BBB...Atorny General..etc. These message boards are very helpful when it doesn't becomeing a forum for the companies themselves trying to sway you. Is it a good for me to invest in my home? Again plenty of research out there..go find it. Do i like the product or service I am looking at? And is the price affordable whether paying cash or financing. If these are all positives then go for it because we can spend a lot of time getting bids and some will be more and some less. We all know we can find the contractor who says exactly what we want to hear but that surely doesn't guarantee the best job or materials.

To all, where you live does make a difference in price as labor and also materails vary city to city and especially state to state. The real fact is you should expect to pay between 30 - 50 dollars a square foot whether you do drywall or the others if the contractor is worht his salt. The real difference in price is in splitting rooms as I said before...additional electrical needs or wants, heating requirements etc. So before you try and beat the price of your project down to the bottom dollar remember this. If I don't make very much money doing your job how excited would I be to do a good quality or timely job for you? You don't don't tell your dentist or doctor to lower his price because you just got a bid for heart surgery form the guy in the next town and he was a little cheaper.
on Jan 14, 2004
Nick

Using your existing HVAC with two or three ducts would be plenty depending on size of the room and all.
on Jan 14, 2004
HEy I want ken to look at your lifetime warranty and see what that covers..I mean really covers. Post it for all to see...Dare Ya
on Jan 17, 2004
My wife and I bought our first home 5 months ago and decided we'd look at the OCBS after a favorable plug for it on Bob Villa's show. We liked the system's flexibility, we liked that it was endorsed by Bob Villa and made by a reputable Fortune 500 company, and although we couldn't remember the exact cost from the show we both seemed to remember that it was reasonable and likely within our budget. We were WRONG! The initial quote was $22,000 for 270 sq.ft. ($81/sq.ft.) -- we're talking about a small rectangle-shaped room, nothing fancy at all. After the "deep discount" valid only for that day we ended up with a quote for $15,000 ($56/sq.ft.). This amounts to about a 32% discount from his original over-inflated quote (13.5% of that being direct from OC, the balance made up by "various special discounts and rebates" that only he could offer us - so he said).

THE SALES PITCH
The OC salesman arrived at 12:15 on a Saturday and similar to the other experiences I read here we endured his mold scare tactics and the like. Trying to keep our 10-month old entertained during this excrutiatingly condescending sales pitch made it all the more painful. (I wish I had thought to check Google prior to the appointment so that I would have read the warnings posted here prior to wasting my Saturday afternoon). Quite frankly, anyone with a modicum of intelligence will feel thoroughly insulted by this pitch. Here's a synopsis of my horrible experience with the sales process.

1. Salesguy (SG) sets expectations right away and anchors pricepoint in your mind by throwing out a number of $50/sq.ft. for traditional drywall installation using experienced craftsmen/installers.
2. SG then throws out $70/sq.ft. as premium for product, lifetime warranty, fire resistance, mold resistance, etc. However, he tells you there will be a deep discount to "earn your business today" and you'll learn about this if you can stay awake and not strangle him over the next 2 hours.
3. SG takes measurements, then wastes the next 1/2 hour of your life drawing up a very simplified "blueprint" by hand for the on a manila folder with engineering gridlines. For your entertainment, a Bob Villa video and some binders with sample photos are provided. Being busy parents we were too busy worrying about our daughter, the laundry, etc., to be bothered. All we really wanted was the PRICE!!
4. For what seems like an eternity, the next hour or so was spent listening to the PITCH starting with a history of Owens Corning (As if before I go to Home Depot to buy a GE appliance I make sure to read the Annual Report for both Home Depot and GE first.) Next, we get the survey - have we done any improvements, how long have we thought about finishing the basement, have we had other quotes, do we have allergies to anything, have we heard about the health risks due to mold, etc. Oh yeah, and he sneaks in a question about what we have budgeted to spend as if we were born yesterday!! Again, insulting! After more useless information and a review of a sample of the actual product (about the only useful thing that happened), we finally got the long-awaited price I mentioned at the beginning.

After receiving the discounted price we told him there's no way we were going to make a decision today despite the fact that it would be invalid, in his words "as soon as I walk out the door". Before we could say goodbye he came up with another sleazy pitch of how he was going to "buy us time". Since the office was closed on Sunday, he'd give us until Monday to give an answer.

NEXT STEPS
Based on the great information here, my wife and I are going to Home Depot tomorrow to price out materials for the ceiling, etc. In truth, given so many other priorities even if we could get down to a far more reasonable $28/sq. ft. we might put the project on hold. Besides, I don't like the fact that OC is the only game in town (despite rumors of Champion now arriving on the scene). It's obvious that the only reason they get away with this awful sales process is because consumers have no other choices. Add 1 or 2 more competitors with equivalent products and sell the raw materials at Lowes/HD and these salesguys are back at the used car lot. Prices will drop, there will be more choices of color/style and other features probably not even thought of yet, and the only variable will be labor just as it is for any other home improvement job.
on Jan 25, 2004
Well it has been a month since the last visit of the Owens Corning sales rep. I decided not to go with their system because of the absurd pricing. I have accepted a quote to finish my basement for $8000. They will do the ceiling, walls, and wiring and lighting. I will have carpet done separately. Owens Corning started with a quote of $49,000 and their final offer was $31,000 plus use of my home for open houses to advertise their system. I was impressed with the Owens Corning system and was willing to pay as much as $20,000 for my basement ($30 a foot) but they refused. Its a shame it is so overpriced. I hope Owens Corning takes a serious look at how their system is being marketed and decides they would be better off selling the system through Home Depot etc in the future.

For those considering having the Owens Corning reps over to give you a quote:
Be prepared for HOURS of listening to them talk about history of Owens Corning and financial "facts" concerning the company and eventually about your project.
Be prepared to be insulted and annoyed.
Be prepared for the mold scare tactics.
Be prepared for HIGH PRESSURE SALES tactics at their absolute worst.
Be prepared for an absolutely INSANE quote that is so far out of the realm of realism that you will need to ask them if you heard them correctly.
Be prepared for them to be RUDE when you say you need to think about it or if you counter offer or if you flat out say not interested.
Be prepared for them to Refuse to leave when asked.
Be prepared to seek quotes from other companies who will do your basement for as little as 1/4 the price Owens Corning wants.
on Jan 26, 2004
Mr. Hunter, its sounds as if you are disgruntled with Owens Corning System because you can't afford their product. I have been in the building industry for 35 years and mold has always been a concern when finishing basement. I think that if you are not familiar with Owens Corning as a company it is informative to know who you are dealing with. You should have research the product prior to them coming out. What is an insane quote??? If you drive a toyota would you think that the price for mercedes benz is insane??? probably. But probably because you can't afford it. I have had the Owens Corning System for 6 months now and rave about it to everyone I know. Yes you are paying for a premium product , but the peace of mind that I will never have mold, have access to my walls and have a maintnance free product that my family will enjoy for years to come is well worth the cost. If you have a nice home you should value it and improve it with the same quality throughout. Just because it's the basement doesn't mean you should go the cheap way. Thats like wearing a $500 suit with a $10. tie. Maybe that's the type of guy you are though Matt Hunter!!
on Jan 26, 2004
Of all the experiences, this one scares me the most .. health problems for myself and my pets. I could say "ditto" to everything else everybody said, but this is the one I never thought of and nobody else mentioned. The walls are Teflon coated so I wonder if that's the problem? Teflon has been proven to cause health problems. Smoke from a Teflon lined pan will kill your pet birds so I wonder what this will do? The system is being installed now ... we'll just have to wait and see.
on Jan 26, 2004
It is nice to know I am not alone.

I live in Canton, MI. While at a Christmas party last month, I mentioned to a friend that I was thinking of finishing my basement this year. He told me that his brother had an Owens-Corning basement installed last year and it looked really nice. So I went online that weekend and looked up the product (unfortuantely, I missed this site first time around). I requested the free demonstration and quote they advertised.

An appointment was made and the sales rep (we'll call him "K") showed up promptly at the scheduled time (1:00 pm). Upon learning that my wife was out shopping, he apologized and said he would have to leave and that Owens-Corning would not allow him to give a demonstration if only one member of the household was present. He said he could come back later that day, and since we had no other plans, I said okay.

At 7:00 that night we received a call from K saying that he was back in the area and could be here in 10 minutes. K showed up and was very polite and personable. The pitch he gave us was as described above: Heavy on the dangers of black mold which threatened to destroy the lives of middle-class Americans everywhere. A lot about the high costs of traditional drywall basements. AT 8:30 K finally showed us the product; this was an hour and 15 minutes after he walked in the door. He gave a very thorough description and was able to answer most of our questions. Then he proceeded downstairs to take his measurements for his estimate.

Then K worked with his adding machine for 15 minutes and then presented us with his estimate (in pencil on a yellow legal pad that had seen better days). My wife almost laughed out loud at the first price he presented us with which was upwards of $28,000 for less than 500 sq feet. This price did not include carpet. Right away he said that he could beat that price and he cited various factory discounts as he wrote a new number: $16,900. At this point we raised our eyebrows and said it didn't seem totally unreasonable and thanked him for the estimate. K asked if this was in our budget and I honestly told him that we had not set a budget and still needed to talk it over with each other before we commited to anything. K then told us about a number of financing options available. Again, we told him we were not prepared to discuss financing because we were not sure if we wanted to remodel right now anyway. After all, we only asked for a free estimate and that's what he provided.

At this point, K's demeanor changed. He began asking us why were holding back on him and why we couldn't see the "deal" that was looking us in the face. We told him that we made it a practice to never agree to spend money without sleeping on it for a few days and discussing it with each other. From there, K's high pressure tactics really went into overdrive as he began telling us how this price was a one time deal and we wouldn't see a quote this low again. It culminated in him saying to us, "You're obviously doing well for yourselves, and if you can afford to live in a $300K home, I can't believe something like this would break you." Rude and unprofessional.

As K was packing up to leave, he told us that it was a shame because if we had continued to hear him out, he could have told us how to save an additional $3000. He said that even if we decided a week later we wanted the product, the company COULD NOT ever again offer us a price that low after we had refused to decide during the initial demonstration (what a crock). K then left without leaving a copy of his "estimate", a pamphlet or other description of the product, or even a business card. It was 10:30 by the time he left and I never even got his last name! He had spent over 3 hours in my house and I had nothing to show for it.

The next day, I called Owens-Corning to complain. They promised that I would be contacted by the local general manager within a week. Three weeks later I called back to check the status. Eventually, the general manager (K's boss) called me back. He listed to my complaint and offered me his apologies and promised to talk to K regarding his tactics. He seemed sincere at the time, but after reading the long list of stories here, I have my doubts.

My father is a carpenter and has been in business for himself for about 15 years. I have never seen a remodeling job pitched in such a fashion and I would advise anyone considering a OCBS to get several estimates from local, licensed contracters before committing. The product is unique, but it isn't the only game in town.
on Jan 27, 2004
in reply to john,
I consider $49,000 an insane quote for a 750 sq. ft. basement. Considering it only includes ceiling and walls and wiring. No plumbing, no carpet.

Could I afford that price? Yes. Would I be an idiot to pay that much? Yes!

I am having the work done by a competent and skilled team with a catalog of successful basments and numerous referrals. They will do everything Owens Corning would have done: Walls, celing, and wiring. In addition they will be doing some nice built in shelves and storage. All for $8000.

I do like the Owens Corning system but it is WAY overpriced. It is not better than existing methods just different. Lets not forget that although it is mold resistant, you CANNOT attach shevles to it. You CANNOT attach cabinets to it. You CANNOT attach heavy pictures to it. You CANNOT paint it or otherwise change its color. Also we are yet to see the long term health effects it will have. Owens Corning record is this area is horrible. Will we find in a few year that all of you who bought the system will be ripping it out? Time will tell.
on Jan 30, 2004
It seems that most of the comments I have been reading are filled with what people want to believe rather than what is fact. The facts are that mold will grow in your your basement if you have cellulose(wood, drywall, cardboarod,etc) and of course moisture and heat. I too was put off with the buy now tactics! But the facts the representive gave me were correct. I do know that the mold outbreak is reaching epidemic proportions all around the country, now that might not be the case in your area, but don't tell that to the people in Texas or the New England area or in Ohio, Buffalo, Florida and the list goes on and on. Now you can try to justify putting drywall in your basement because of price, but if you do your homework (check the net, call your local EPA, health dept) you will see that what Owens Corning is telling you is right on the money. There is even a bill in congress top have mandatory mold testing done to a home before it is sold! Say what you will, but Owens Corning would not have anyone say anything unless it was backed up in facts. They have too much to lose! I did not buy the product, not because of the presentation but becasues I could not afford it. The facts are out there and what some of you are saying is almost libelous! Just do your research and you will see for youself. Good luck.
on Jan 30, 2004
I am in the installation mode. Before I post comments, I would like some feedback from those who have had the installation done. 1. Did they double the aluminum studs for the freestanding walls? 2 How were the basement windows trimmed out? Are your windows higher or even with the ceiling? 3 Have you had any problem with the fabric coming off the fiberglass panels? 4 What kind of trim did they use around your doors?
Please I need this information. I don't think my installer is being upfront with me. I just watched the video on Bob Villa's web site and he shows them doubling up on the aluminum studs for freestanding walls. They are rather flimsy and these guys didn't double them. Over half of the panels are having bubbling canvas or its lose on the edges and they were using an aerosol adhesive to stick it back down around the corners. My new block windows are higher than their Ceiling tiles so they just boxed them in then almost cut them in half with the ceiling and trim. Cheap looking. They used the wood grain batten strips to trim out around the doors achieving the goal post look. Don't they have a trim that looks similar to the wood grain trim they used for the baseboard?? Please I would appreciate any help you could give me.
THANK YOU
on Jan 30, 2004
Unfortunately Sue, I don't have the product, I have been doing a lot of research into it though because I am interested. I watched the Bob Villa video also and it did show them doubling the aluminum stud walls, I would think it would be too flimsy without also. What part of the country are you in? I am in Michigan and have gotten nothing but high pressure sale tactics without actual info from the representative here, so I refuse to let them come out to my home until they give me some solid answers to my questions on the phone or via email first. I just got a message on my machine from their general manager today stating he would answer my questions, this was after I sent an email to Owens Corning asking if their was another company available to install the system for me. I hope you find some answers to your questions, I'm still not decided on the product as of yet.
on Jan 30, 2004
Here are some pictures of an installation I came across while doing a google search. I don't know these people, they just have pictures of their basement on their website. You might be able to see some of the details here, good luck. http://www.kc8nah.com/the_basement.htm
on Jan 31, 2004
Thank you but I found that web site also. And I thought MY windows looked bad.....Actually mine would have looked pretty good if they would have beveled them to the top like the ones in the picture....Them my windows would be fully exposed. These pictures look to have some kind of door trim other than batten strips. IF the contractor fixes his mistakes...(he already sent a 3 man crew for 8 hrs to fix most of it) I would be pretty much pleased. They haven't laid the carpet yet and I did demand pading with the carpet as we live on a hill and do not have a flooding problem. I am pretty peeved about the long wall without the double studs. Butt part of that has been solved by different contractors installing a new bathroom, they reinforced about a 10 ft section before they started with their job.
I still have 1/2 of their money and they won't get that until everything is right. I learned that lesson the hard way with a window contractor. I'm also not happy with my stairwell. But I getting there.
I live in NE Ohio, close to the PA line.
The system is expensive, but it's pretty neat as far as warmth and sound and brightness. My best advice to anyone buying this system is to get all the information possible and ask specifically how they will take care of problem areas in the basement (like windows,stairwells, poles) From what I've seen on the internet, every contractor has his own technique. And GET it in WRITING. I will let you know where this goes from here......Sue
on Feb 01, 2004
In reply to Sue and Gails comments there is another BFS franchise that you can to buisness with and they are very professional in the Michigan market. Unlike the other who lies to there employees and there customers and never follows through with customer complaints. Plus there in another state and Ultimate Basements is in Saginaw. They dont sub any work out they do it all themselves unlike the other. There is no high pressure if you want to think about theyll let you. They have not one customer complaint with there installs! Unlike the other who has several!
When I say it like that I am being nice! I would stay as far away from that outfit as I could there a foundation that was built on lies, swindlers, and deception! But thats a comment coming from a former employee who has seen things from both sides so you dont have to take my word for it?
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