Stardock's business model has been predicated adapting to what users request.  The company's motto is "Innovation on demand". The idea being that we release the best product we can and then we rapidly enhance it based on user feedback.  Users of Object Desktop, for instance, are very familiar with this.  We have also introduced this model to our game development which has had very positive results.  Our conclusion isn't so much that Stardock is "great" at customer service ...

Stardock's business model has been predicated adapting to what users request.  The company's motto is "Innovation on demand". The idea being that we release the best product we can and then we rapidly enhance it based on user feedback.  Users of Object Desktop, for instance, are very familiar with this.  We have also introduced this model to our game development which has had very positive results.  Our conclusion isn't so much that Stardock is "great" at customer service ...