Brad Wardell's views about technology, politics, religion, world affairs, and all sorts of politically incorrect topics.
My review and experience with it
Published on May 1, 2005 By Draginol In Home Improvement

If you decide you want to finish your basement there are lots of options to consider.  Do you do it yourself? Do you contract it out? Maybe do a little in between? For me and my wife, we just aren't handy enough to try to finish a basement on our own.  So we decided we'd contract the whole thing out.

Once you decide you're going to contract it out, then it's a matter of deciding what direction to take with it. Do you go with drywall? The problem with drywall is that it takes months to put in (how long do you want contractors going in and out of your house?).  It makes a lot of mess (expects months if not years of drywall dust to be floating around your house), it's susceptible to damage from a wide range of sources (water, normal wear and tear due to it being in a basement).  So we wanted our basement finished but drywall had a lot of negatives to it.

That's when we heard about the Owens Corning Basement System.  After intense negotiations, we had it done.  And below you can read about our experiences during the sales process, installation, and after effects.  I hope you find it useful.

The Owens Corning Basement System has been in place now for our basement for about a month now so I've had time to get used to it.

The project went pretty smoothly except for a few hiccups that I'll talk about here. So what's the verdict? Here are the things I really liked about it:

  1. It's fast. In 2 weeks it's all done.
  2. It's clean. No dry wall dust all over.
  3. It's durable. It's virtually impossible to damage. Basements, unlike the rest of the house, are more prone to dings since that's where most people store things too.
  4. It's virtually sound proof. This was an unexpected benefit. But the kids can go and play down there without having to hear music, TV, yelling throughout the house.
  5. It looks pretty nice still (but not as nice as dry wall in my opinion).
  6. It is nice to know that in 20 years it'll look the same as today. Dry wall in basements tend to not look so good. At best you'll have to repaint larger areas. With this, you don't have to.

The big thing for us though was the speed of it. My first basement was done with dry wall and I have no regrets about that. It was nicely done. But it took months to do and over a year for the house to stop having more dust in it than before. The dry wall dust simply gets everywhere.

If you're as unhandy as me, then you likely want contractors to do pretty much all the building. It can be uncomfortable having strangers in your house for months. In contrast, the Owens Corning Basement System was installed in our roughly 1100 to 1200 square foot area in about 2 weeks (closer to 10 days).

In short, I was willing to pay a premium to not have to deal with a summer of construction. The fact that it looks nice and can't be damaged easily was a real bonus. My 3 year old already put that to the test by taking a permanent marker to one of the walls. In a few minutes we were able to wipe it off with some bleach and you can't even tell where it was. Contrast that to having to repaint that area with a dry wall basement. Not to mention all the nicks and gouges that would be there due to moving stuff down there.

That said, here are things that I ran into that I didn't like that you should be aware of:

I really didn't like the sales strategy of their sales people. High pressure combined with little specifics created a lot of headaches during the project.

First off, people who can afford to pay a premium for their basement being done aren't fools. Even so, they used the same tactic on us as they would on some gullible yokel. No offense, but the reason we can afford this stuff is because we have some financial savvy. So don't march into our houses with magazines showing that the "Average" basement costs over $50 per square foot to finish. Because that's nonsense and does more to harm your sale than anything else. Sure, if you're going to have bathrooms and kitchens and tiled areas and wet bars and such it will cost more, but the Owens Corning System doesn't take care of any of that. They just do the "walls", drop down ceiling, electrical, and a few other things. They're not going to build you a bar or tile your floor for you (unless you make a special deal with them). Just for reference, a typical basement done with dry wall with nothing too fancy done shouldn't cost much more than $20 per square foot. Our last dry wall basement cost around $17 per square foot.

The price you should try to get with the Owens Corning Basement System is somewhere between $25 and $35 per square foot. They may balk at $25 but $35 they should certainly take. I paid about $28 per square foot. $30 per square foot would be good. Anything much higher and you're paying too much. Which is why they do the high pressure tactic to get you to sign right there.  To the sales guy's horror, I made him sit there while I had my laptop doing net searches on how much other people have paid. By the way, be aware that most states do have a law that allow you to back out of contracts within 72 hours. So if they did manage to get you to commit for $55 per square foot or something you aren't up the creek.

The second thing I didn't care for was the amount of vagueness to the agreement. Because of the high pressure sales tactics, the sales guy didn't write down a lot of our specific needs on his "agreement" (which was literally just a 1 page form he hand wrote notes on which I was pretty unhappy about). For instance, we said we wanted padded carpet so he suggested Home Depot. Which we did. But they didn't cut the doors so that they would fit on padded carpet so when we put in the carpeting, we had to take off the doors. It took us 3 weeks to get them to make good on this. They argued it wasn't their responsibility to fix the doors. Nonsense. We told them up front that we were going to get padded carpet. For us to fix would have meant bringing in another contractor. They agreed to fix it only after I made it clear that I would ensure that my experiences with the Owens Corning Basement System would show up high on google. It took the guy 30 minutes to fix it once he dropped by. So they made good but it did mar an otherwise fairly seamless experience.

So make sure that you are clear (and document) exactly what they do and what they expect you to do. The Owens Corning contractors don't tend to do as much as regular full service basement contractors. They weren't planning on putting in our phone and cable lines for example but luckily that was written into that agreement.

Thirdly, the only negative I've run into since putting it in is that it is, contrary to what they said, not that easy to hang things up on the walls. Since they're not drywall, you can't just put in a nail and put stuff up. You have to use special clipper thingies. These work nice on light things. But they didn't give us any samples or directions or order forms to get things for putting up heavier items (like a big white board for example). This has been a source of some ire since it's turning out not easy to find these "mending plates" in low quantities. Office Max and Staples don't seem to have them. None of the hardware stores we've looked at have them. I've looked on the net and I can buy them in quantity (like 1000 at a time) but I only need like 5. My suggestion is to insist that they provide you with 100 of the t-pins (small stuff) and 100 mending plates (big stuff) as part of the agreement.

Fourthly, this gets back to the "customers are suckers" sales pitch. The sales guy and his materials really went hard on the mold scare tactic. Mold is definitely something not to blow off. But it should not be your motivating factor to spend a third again as much on a basement. Would you pay $15000 more on your house for a "lightning strike resistant" design? The kinds of houses most people who would put this stuff in are usually newer and on the premium side. The basements, in short, don't get wet very easily. That isn't to say they shouldn't mention mold, but it should be more of a "bonus" feature rather than as the principle selling point.

Now that it's all done, I'm pretty happy with it. I like knowing that I won't have to mess around with painting or touching up the basement in a few years. I do wish it was easier to modify with other things. For instance, I can't just build out a bar from it. But that is no biggie really. The basement does what it was supposed to do. And even better, since I want to have a theatre down there eventually, it's got incredible acoustics. If you have the money and are more interested in having your basement be finished quickly and cleanly rather than having some incredible basement palace created, this is something you should seriously consider.

Completion date: September 2003.

Update: September 2005: I have created a second article for people who want to share their experiences (good and bad) with the Owens Corning Basement System. GO HERE to discuss.

update: 10/2003 - still pretty happy with the basement. thanks for all your emails. if you have any questions, ask them in the comments area or you can email me at bwardell@stardock.com.

update: 5/1/2005 - still happy with how it's turned out. I get a  lot of email on this stuff from people, I don't usually get to answer it. But I will say that we are happy with it still. It absorbs sound. But I maintain that the main reason to get it is that you want to save time. If you don't mind having people working on your basement for 6 to 10 weeks and the drywall dust and other dirt that is inevitable with dry-wall then get the dry-wall.  But for me, having it all over in a week or so was the key and no mess afterwards.


Comments (Page 20)
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on Nov 11, 2004
Ohio Republican,
I agree with most of what you said to Ken.

Just because someone has a different opinion than you doesn't mean they are uneducated. I do not enjoy repeated banter of disagreements, but I refuse to be continually insulted. This forum is open to people to share their experience with OC not just the product itself.

As I have stated before I did quite a bit of research before cancelling my order.

Q:What do these people have to gain from what they have told me?
3 local realators that told me I would never make the amount in resale value that the OC rep said I would
2 local appraisers who agreed with the realators
Better Homes and Gardens for saying they never did research with OC
The local home inspector who said if I don't have a problem now I won't develop one
My home owners insurance policy holder who couldn't help me on a professional level because they don't cover mold said he personally had a basement finished with drywall over 18 years ago and has not developed a problem
The numerous other people I have talked to that said they had drywall and no problems

A: $0.00

Q: What does OC have to gain by telling me all the things they said in my previous posts?

A: $13,000

Who would you believe?

I'm sure that not all OC reps. have done their company this much of a disservice. I can only make my choice based on my own experience. I encourage everyone looking into OC. To research everything they are told in their sales pitch if it sounds fishy.
Good Luck and I hope your experience is better than mine.

To anyone curious about how my ordeal turns out, check the BBB site later next week. If there is a new complaint against the Winchester office assume that it is me.
on Nov 11, 2004
To Janine: You are mistaken! OC does not say any of those things. The product was developed because of the research and facts put out buy the EPA and CDC and Dept. of Energy, building technology division. Better homes and gardens did not do research for OC they did it on basements and the costs and resale value period. You local home inspector is ill equiped to test or check for mold. This is fact: you need three things to get toxic mold. 1) Dampness (always moisure in a basement...always) 1) temp of between 40 and 100 degrees..3) cellulose..ex:wood...drywall...paneling..etc..you can believe what or who you want to justify your mistake or decision on not to buy...most people do...But aske your self this or better yet your contractor..is your product moisture resistant??? Does your product support mold...Is it a class 1 fire rated product???? Believe who you want but I will take science over hearsay any day!
on Nov 12, 2004
hi joe
on Nov 12, 2004
Stanley,

I respectfully disagree. I am not mistaken, you weren't at my house during the sales pitch and subsequent phone calls, I know what I heard. Maybe the salesmen were mistaken.

As I have stated on numerous occasions my problem has never been with the product.

At this point I could care less if I ever finish my basement. The extra space was not a necessity. What I decide to do, or not do, in my basement is my concern.

My biggest gripe all along has been THAT I HAVE NOT GOTTEN MY DEPOSIT BACK. That was the reason for my first post. I wanted to know if other people had run into the same problem. I felt people had a right to know that they might run into trouble trying to get their deposits back. They should be sure of what they want when they sign the paper work. Unless they want to deal with the problem I have been having. Everything else came out after I felt antagonized.

I doubt that my choice to not use OC will leave a mark in OC's annual sales. I have heard/read all of the rhetoric on mold and fire ratings before. As most people on this site have by the time they reach this point on reading posts. I am sure that anything I have said will do little to sway people's judgment one way or the other. The constant need for advocates of OC to "remind" everyone of things they have already read a hundred times on this forum is kind of humerous.

I was just wondering why you think a home inspector is not qualified to give information on mold. I was under the impression that that was in their job description. That was the whole reason I queried him in the first place. I never had him "test or check for mold" I only asked him, over the phone, what the likelyhood was that I would develop a mold problem based on the parameteres of my basement specifically.
on Nov 12, 2004
Has anyone heard of Erie Construction? I was told that they have a similar product to oc.
on Nov 13, 2004
Janine; Sorry you had a bad exp. w/your purchase. I do work for OCBFS. Prior to going to work for them I studied all aspects of the system. I have been in home improvement sales for over 10 years, and have been working in VA for most of them. I talked to "experts"

13 Realtors (10 said finished basements ad 15% to any home in value)
(2 said finished basements ad 20k)
(1 said it depends on the construction)

8 Home Inspectors (2 said they don't look for minor mold)
(6 said that homes with mold behind plaster of drywall can't be sold)

Virginia Business "Mold is the asbestose of the 2000's"

This is information that I check into before putting my name behind any project. Don't trust me. Don't trust this site.

Trust all the proven "hard data" that can be found from BOCA, Ohio State University, Univertity of Mass, Realtor.com, and any
other sources that don't buy the products that they test.

P.S. Salespeople should always offer: Price good for 365 days

Price good for 30 days

Price good for today


365= Highest price (would have to be building prices always go up)
30=Bargain (usualy with small discount)
1=Best Price (Saves the salesman time, time= money)
on Nov 13, 2004
Skippy,
Thank you for polite input. You are the first person who disagreed with me that didn't leave me feeling insulted and defensive.

My home is a 1400sq ft. ranch. We were only going to finish about 400 feet of the full basement. I think that information may change some of the results from the realtors you spoke with. These are things I mentioned to my local realtors and apraisers when I spoke to them. When my sales rep. told me that research supported their resale value, I suggested that maybe the study was done in more affluent areas. He said that had already been taken into consideration but the local prices here just don't support that.

The Inspetor that I spoke to did not come to my home. I asked him questions based on his experience with inspecting basements. I told him that right now my basement is mostly used as storage for boxes, including some right up against the cinder block walls. I explained to him that none of the boxes had any signs of water damage or mold. He said that was a good sign and then he told me about doing the test with plastic wrap and tape. Which my basement has since passed. He had told me that all of this is a good sign that I won't develop a problem even if I install drywall. If mold behind drywall should ever become a problem in selling this house. I would gladly rip it all out and bleach the entire basement. Especially since 400 extra feet will likely not bring me much more than $10,000 in my area anytime soon. I'd be willing to take that loss to sell the house.

The price was never an issue. We just thought we would take advantage of the best price offer to save some money. We knew upon signing the contract that night that we would still have 72 hours to change our minds.

I am looking forward to being able to put this whole experience behind me. Which I will happily do once my deposit is returned to me. I am truly dissapointed that I have had to wait more than three times as long as stated in the contract. I did what I needed to in order to get my cancellation in on time. OC should have done the same in getting my money back to me.

on Nov 13, 2004
To Tony: yes, it's not the same product, but it's a direct competitor of the OC basement system. Erie construction's product is not the exact same product as OC, but is technologically very similar (and I think that it is aesthetically superior). Their wall panels are a similar type of material to the OC system (clearly not the same, but mold-proof, sound deadening and class 1 fire rated as well). Some of the differences are: multiple colors/patterns available (for more visual customization); no "strips" to hold the walls together; you can hang pictures (up to 20 lbs) with a nail instead of a special OC bracket. The "system" overall is comparable...metal framing, drop ceiling with full electrical and the same carpeting (which, they concede, is also available at Home depot for 2.67/sq ft).

To mikey - Erie Contruction is one of the larger residential construction compainies in the US. I called their Lansing, MI office and they drove an hour out to my house in SE MI to talk to me.
on Nov 15, 2004
Dear all,

I am a recent customer who chose the owens corning system. This is one of the sites I researched to make my decision. I think some of the information here is accurate and some of it seems to lack credibility and I haven't been able to find proper sources to back up some of the complaints. I consider myself and audiophile (simply put, one who is picky about sound and a purist re: sound re-creation). I'm also a gadget geek (so says my wife) and I'm an engineer by trade (aerospace applications). I literally stumbled across the OC system and I was interested. Now I am a customer who is quite impressed. The system was more expensive than the propsed drywall estimates, but I feel the warranty and the technology (especially the durability and stain resistance against my little kids) is worth the price. Maybe this system isn't for everyone, but for me, it makes a lot of sense. Here's a recent post I sent on an audiophile site in response to a questions about the OC system and home theater. Hope you find this useful.

Jim

====
In response to your question about the Owens Corning basement walls and acoustics, I thought you folks would find this info helpful. After extensive research about home theatre, I recently chose the Owens Corning System to house my home theater in my basement. I was already planning a fairly high-end install after planning a drywall installation.

My drywall install included sound dampening insulation on the walls and ceilings. The home theatre install team was going to pre wire and then return to finish the install of sound and the projection system including professionally made fabric panels for additional sound absorption (In all, the system was pricey... fair enough. However, the install services were also pricey and the fabric panels were an add on... even more bucks.)

1 week prior to signing the install contract with home theatre guys, I ran into a problem with my drywall contractor. He was OK on allowing the home theatre company to "pre-wire," however, he indicated that his normal 90 day warranty covering his work would have to be taken away due to the home theatre guys pre wire. Even though most of the pre wire was low voltage, it did include some AC in the ceiling so the drywall guy wouldn't budge -- neither did I. The contractor told me to approach the home theater guys about warranty on their pre-wire. They were fine on all of the low voltage wire, but wouldn't consider coverage for their AC electrical since they were attaching an AC power conditioner that was warranteed by the manufacturer. I asked them for a copy of the warranty and suddenly they looked at me as if I was becoming annoying. They promised to fax it to me. I waited two days and no fax. What they should have remembered was the amount of money I was getting ready to spend with them and perhaps they would have been a bit more tolerant and service oriented.

A bit disillusioned about the whole process, I decided to put the project on hold to perhaps find a new drywall contractor who would provide a better warranty. Interestingly, three bids later, the prices were higher, their workmanship (from pix) seemed better, but they wouldn't provide more than 45 days warranty on their work and their per sq. foot price was 20 % higher than the previous contractors. One of the three candidates told me that providing warranties on basements was becoming more difficult due to lawyers and their "crazy" suits related to mold. The contractor dismissed mold as a problem on his installs, but wouldn't guarantee that mold wouldn't be a problem. He said the mold issue was all "hype" anyway. Little did he know, my daughter is allergic to mold and due to that fact, we have always run a dehumidifier in our basement. So, there I was, with more questions and new concerns about the entire project.

A few weeks passed and my wife and I talked about 86' ing the entire idea due to costs that would likely exceed our budget and likely not add the resale value to our home we expected.

Regarding mold, we decided to look at a "whole house" dehumidification system for our HVAC (the dehumidifier in the basement worked well, but we had to constantly empty it, at least twice a day, or it would fill-up and stop). So I was on the Internet and during a search re: mold problems I came across the Owens Corning Basement System. The website showed how the system prevented mold growth. I called for a free video and the customer rep asked if I wouldn't mind having the video delivered by a local sales person. I was told that if my wife and I could agree to a full product presentation, we would be offered some money saving opportunities. I realized we were in for a "sales pitch" (I worked in home sales for a few years after college), but the product seemed interesting and we agreed to an appointment.

The few hours we spent with the Owens Corning representative were really great. He was professional and very knowledgeable. I know, because I had done some research on mold due to our daughter's allergies. When I asked him a few questions, his responses showed me he had done his homework. After a few minutes, we all went to the basement and the OC guy quickly picked up on some of the chalk marks I had already made. We had told him we were looking to create a "family room"(frankly, we had really given up on the home theatre thing). By the marks I had previously made, he asked if we were planning to install surround sound. We told him our contractor and installer woes. He was empathetic and mentioned some similar issues that a few of his customers had experienced. He did a complete measure and design of our space which took about 20 minutes.

We went back upstairs for the presentation and he started by telling us that he believed he could not only do the basement, he could also make our home theatre dreams come true as well. Bottom line, he delivered. It was clear that our mold issues were no worry. He even provided us with an independent research document clearly showing the OC system as an effective mold preventative. He gave us the product specs on the 95% sound reduction on the walls and the 50% sound reduction in his proposed suspended ceiling. When I asked about the possibility of slap echo, he assured me the system would prevent it..

Here's the best part. The rep explained the ease with which I could install a projector from my suspended ceiling. He pointed me to an online source for a clamp and projector platform that mounts to a suspended ceiling with scissor mounts or what some folks call "helicopter" mounts. He showed me photos of the mount in use and explained the ease of running wiring, either high or low voltage all throughout the Owens Corning system. He suggested I hold off on a professional install of home theater and pointed me to a do it yourself book that covered installations similar to mine.

All in all, the Owens Corning walls and ceiling system seemed great and I expected it to be very expensive. The list price was more than I had budgeted for the remodel of the room. However, Owens Corning warranties their system for as long as my family lives in our home. If we sell the house, the same warranty transfers to the next owner. I expect the system and its warranty to add at least if not more value to our home’s value. To heck with drywall and the theatre guys warranty issues. Owens Corning offered a higher price, but overall, a better deal. We were offered some good discounts to do business that night and since we had already saved some of the money, we signed up, shook hands and that was it.

The installation was very smooth. It started 4 weeks after we signed our contract and it was done in 9 business days. Because the system walls remove so easily, I did all of the home theatre wiring, including the install of the projector and all of the equipment myself. As an extra, surprise bonus, the electrician had added a secured outlet above the ceiling tile just to the left of the point of my projector install point. I discovered the plug when I lifted the tile to mount the projector platform plant. I was elated and then sad because I wanted to run the projector off of the AC power conditioner and supply I purchased for the entire AV system. I was pleased with the gesture but concerned the outlet had been tagged to one of the ceiling lights. So what did I find out? I called my OC rep and he just laughed and told me to look for a wire and plug coiled in the workroom behind the space OC had finished. I did and there was a card attached to the plug. It was from our rep. On the card " I think this should reach to your power supply. Just thinking ahead." Thanks for your business, Randy "The Basement Guy."

The job is all done and we’re very pleased. Here's my final assessment. The mold problem... there isn't one (the OC installer ran a clear line from our dehumidifier to a floor pump that drains our AC condensation -- so no more "dumping out the water), they also cut in two HVAC vents and added a return for a moderate add-on cost, The acoustics are great, no slap echo, very clear sound separation in all channels that "images" very nicely. The dehumidifier is in the unfinished workroom space with the washer, dryer and HVAC unit. None of the appliances can be heard when the door to the unfinished space is closed – so no outside noise when we watch movies. In addition, the AV system can be at quite a high volume downstairs and upstairs in the kitchen you can barely hear it. On the second floor, in our master bedroom, you hear nothing. When I come home late and want to enjoy a movie, there’s no worry about waking anyone up.

In all, the project came in under slightly under budget. The Owens Corning walls were more expensive, but their technology works and carries a lifetime warranty. Their customer service was great and our OC rep saved us $1500 by convincing me to do the home theatre installation myself. I also saved money by purchasing the same components for the home theatre online. After the snobby warranty experience with my local home theatre sales and installation store, I just couldn't do business with them.

So, that’s it. For us, the Owens Corning system is great. I have a friend who is far more an audiophile than myself and I recently had him over to see the completed project. Even he was impressed. Especially with the overall cost. He’d never admit it, but I’ll bet he was even a bit jealous.

Hope this info helps.

Jim
on Nov 15, 2004
Attn Jas28; Erie Const Stats:Original Business
Start Date:
5/1/1975
Type of Entity: Corporation
Principal: Paula Cruz, Hr Manager
Local Phone Number: (419) 472-4200
Fax Number: (419) 472-0268
Membership Status: YES
Date Joined BBB: 10/1/1982


Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 87
Number of complaints processed by the BBB in last 12 months: 40

http://www.toledo.bbb.org/nis/newsearch2.asp?ID=1&ComID=0422000000002510
___________________________________________________________________

Owens Corning stats:Original Business
Start Date:
1/1/1938
Principal: Joseph High, Sr. Vice President, HR
Local Phone Number: (800) 766-3464
Fax Number: (800) 824-9472
Membership Status: YES
Date Joined BBB: 4/19/1995


Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 19
Number of complaints processed by the BBB in last 12 months: 8

http://www.toledo.bbb.org/nis/newsearch2.asp?ID=1&ComID=0422000000005412


Who ya gonna trust? Owens Corning Lifetime Warr X2
Erie Cons. War.= 12yrs
on Nov 15, 2004
Great site!!

To Jim:

How much did the OC system cost you ($ per sq foot)? I am considering having them install only the walls and doing the ceiling, electrical and carpeting myself.
on Nov 17, 2004
$41.00 SqFt complete. Our local Owens Corning will not do a a basement thet they don't have there Master Electrician do all electrical and lighting. So they do walls and ceiling. His number is 1-800-NEW-BASE.
Hope this helps.
on Nov 17, 2004
I have not gotten my refund yet. I just submitted my complaint to the BBB. I was told that it may take up to a month to just to process. After that we'll see what happens.

Skippy,
BTW Lifetime Warrenty x 2 = 14 years. At least that's what my sales rep said during our sales pitch. A 2 year difference?
on Nov 17, 2004
After calling the 1-800- get pink # I was given the number for the OC Home Expert Division(886-622-2636). I submited a complaint within the company. We'll see if this gets me faster results than the BBB. The person I spoke to seemed concerned. He said that I should hear something withn the next few days either from the franchise manager or someone within OC. If this doesn't work I'm not sure what more I can do.
on Nov 17, 2004
Janine: Owens Corning Warrenty is for as long as you own your house, and it's transferable to the next owner.

Some geographical areas state that certain building materials have only 7-14 years life expectancy, therfore that areas
legislation only enforces that time period. Owens Corning surpasses this "loophole" by actually stating "as long as you own the home".
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